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START YOUR OWN
INTERNATIONAL
CALLBACK SERVICE
 Benefit 1:  Purchase, Hosted or Service Based.
 Benefit 2:  Flexible Callback Features.
 Benefit 3:  High Quality Sound.
 Benefit 4:  Web Based Management of Callback Accounts
 

A Quick History

 

Call Back solutions have been around for many years and have generated huge profits for companies that have successfully implemented them.  As long distance rates dropped throughout most of the world, the number of call back systems dropped as well.  However, there are still several countries around the world where call back solutions still make sense.  Many countries in South America, Africa and Asia are prime examples of countries in which call back systems are extremely profitable.


Frequently Asked Questions

1. What is a Callback service?

2. How do I place a call using the Callback service?

3. Why Should Someone Use Call Back?

4. How to Determine if Call Back is a Viable Solution

5. Where does PEC Telecom fit into the picture?

6. Will customers get charged by the local phone company when using the Callback service?

7. Are there any minimum usage requirements?

8. What are the worldwide rates for this service?

9. How are the Rates Calculated?

10. Can my customers call from any phone?

11. What Types of Callbacks are Supported?

1. What is a Callback service?

  • Many people are not completely certain as to what call back is or why it is used.  The following call flow example should help you gain a much better understanding:

     

    John has recently travelled to Dubai for a business trip.  He purchases a prepaid cellular phone from a local store and adds $20 worth of credit to the phone.  He calls home to his family in New Jersey, and after 12 minutes, his call is disconnected because his balance has run out.  He is truly upset.  How could the call have cost him $1.66 per minute?  There must be a more cost-effective solution to call home.  John speaks with a local contact of his and finds out about a "call back" service that will allow him to call home at a fraction of the cost.  John buys a call back card for $20 from a local vendor, and then ...

     

    1.    John dials the USA Call Back Access Number by dialing 00-1212-555-1212 from his Dubai mobile phone.

    2.    The system he is calling recognizes his Dubai caller ID and hangs up.  John is not billed for this call.

    3.    The Call Back system then checks the balance for this John's account and determines that he has $20 remaining.

    4.    Since John does have balance remaining, the system calls the customer on his mobile phone and plays "Please enter your Password.  The system can also be programmed to not play the prompt and to play a dial tone instead.

    5.    Now, the system asks John to dial a destination number.  John dials 1-732-566-8771, which is his family's home phone number.

    6.    After John dials the destination number, the system checks his balance again to make sure that he has enough money to call USA.

    7.    If John has enough balance for both legs of the call (Leg A from USA to Dubai and Leg B from USA to USA), the call is connected to the destination number.

    8.    After John disconnects, the funds are deducted from his balance.

     

    Now, John is able to speak for 50 minutes for that same $20 because the call originated from USA rather than UAE.


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2. How do I place a call using the Callback service?

  • Dial your access number the same way you would dial a US phone number from your country. After dialing the access number, wait for the first ring and hang up the phone. In a few seconds, your phone will ring, and there will be a message prompting you to dial your destination number.


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3. Why Should Someone Use Call Back?

  • The above call flow may seem like a tedious process to make one call, however, the amount of savings that a customer realizes on each call is significant enough to justify these added steps.  As was seen in the example above, calling directly from a highly regulated country can be very expensive.  The main reason CallBack is used as opposed to typical prepaid or postpaid calling platforms is simply to avoid international legality issues.  Since VoIP, calling cards, and calling services are illegal in so many countries throughout the world, CallBack allows the system Admin to place the equipment in a legal country and make the call from there.  The idea is to do all of the outgoing calling from a legal country where lines are more obtainable and international calling rates are cheaper.


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4. How to Determine if Call Back is a Viable Solution

    Determining if call back is a viable solution for you is a very simple task.  By answering the following questions, you can decide if it makes sense for you.  We are using USA as an example, but call back calls can be made to anywhere in the world.  Also, replace COUNTRY with the country you wish to sell call back services in.

    1.    Are incoming calls free in COUNTRY?

    2.    How much does it cost to call (per minute) from COUNTRY to USA using the standard land/mobile phone networks in COUNTRY?

    3.    How much does it cost to call from USA to COUNTRY using a standard calling card?

     

    First, incoming calls must be free or very cheap for call back to be viable.

     

    Next, the cost to call USA from COUNTRY must be significantly higher than the cost to call from USA to COUNTRY.

     

    If all of these conditions are true, then call back is probably a viable solution for you.



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5. Where does PEC Telecom fit into the picture?

     

    PEC Telecom has been designing telecom systems since 1984.  Our first call back system was designed nearly 15 years ago and used legacy technology.  A typical system would cost about $150,000 and would cost $5,000 per month or more to operate.  Although margins were high, the cost barrier to entry made it difficult for most to get into the business.

     

    Today, PEC uses Cisco hardware in conjunction with our CardSaver billing software, to offer a high-quality, cost-effective Call Back solution that allows anyone to become profitable in the business.  Whether you are selling the product in Africa, South America, Asia or anywhere else, PEC's Call Back solution allows you to offer a quality product that will give you the upper-hand in you market of choice.

     

    The solution supports up to 500 concurrent calls and is offered as a purchased, hosted or service based solution.


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6. Will my customers local phone company charge me when I use your callback?

  • No, your customer not get charged by the local phone company when using our Callback service. Since you hang up when you hear the busy tone on the initial trigger call into the service, the call never completes, so you are not billed by your phone company. Once you hang up, our system will call you back


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7. Are there any minimum usage requirements?

  • Yes, the minimum requirement to start working with PEC telecom is $500 USD to become a reseller of the Callback.Co Callback service. Please contact one of our sales reps to provide you with all the details.


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8. What are the rates for this service?

9. How are the Rates Calculated?

  • The rates are calculated based on the cost to call the customer's phone back + the Number that they want to reach


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10. Can my customers call from any phone?

  • Yes your customers can call from any phone (mobile or land line). There is no additional equipment necessary. The customer can be anywhere in the world. The rate vary from country to country and from carrier to carrier.


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11. What Types of Callbacks are Supported?

  • Customers can trigger callback calls via one of following methods:

    1. Caller ID based - Where Caller ID is available, it may be possible to use the same DID number for many different subscribers, as the callback system will be able to recognize each subscriber's registered number. To place an international phone call, the customer first dials the US access number and hangs up at first ring. In a few seconds, our callback system calls the customer's phone number back and gives a message prompting the customer to dial the destination number.

    2. Web based - Customer logs in to your website, clicks a button, and the CallBack system will call them back.

    3. PIN based Customer calls the number, after which the system calls them back and they enter the assigned pin number to access their account. PEC now offers auto pinless callback service, where customers can enter and save their pin the first time. This then does not expect them to enter every time and programs their phone number in.

    4. SMS based Customer sends an SMS(Short Message Service) to your system

    Customers are able to login to the website and change their callback number and personal callback settings such as deciding whether or not to play a balance and duration.


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Please contact us at 1-732-290-1900 to get more information and a demo on this service.

 

 


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